When the 80/20 Rule Hits Business Software
We all know the Pareto principle. We may call it by different names, but getting 80% of the result with 20% of the effort is a business dream.
We all know the Pareto principle. We may call it by different names, but getting 80% of the result with 20% of the effort is a business dream.

Sometimes it's easier to make a point using an imaginary parallel.
For example – tools can work like an orchestra, or like a room full of soloists. To illustrate the idea of scattered tools, imagine the following.
People are gathered around the table, the conversation is lively and engaging. Ideas are flying around, people discuss this and that, arguments are exchanged in good spirit and everyone defends their point of view. Yet somewhere in the back of your mind, a thought keeps ticking: "Why are we once again discussing things that should have been settled long ago?"
If more things get done in less time, it is surely efficiency. But is that all there is to it?
True consultants are relatively rare. What is far more common are job titles that happen to contain the word consultant. Perhaps that is why the meaning has blurred – who a consultant really is, what their role is, and why they are of value to an organization.
A consultant puts their own interests and opinions aside and becomes a guardian of the client's interests – that is the foundation of consulting ethics.
The consultant's role is to create clarity: gather information for the leader, work through it, identify the decision points, outline the available options and clarify the likely consequences of those decisions.
But the consultant does not make those decisions.
A consultant must have an exceptional awareness of their own ego and role. Because practice is often different from theory. A consultant can gradually become absorbed into the daily life of a company. This is not inherently a bad thing. Quite often an organization genuinely needs an extra pair of hands for a period of time in order to implement certain changes.
An external person who is also familiar with the purpose behind the changes being made can be an ideal fit.